eThesis - School of Business electronic theses

» hse_ethesis_12500.pdf   size:3 MB (2428412)

Abstract

Research Objective and Method: Main purpose of this study is to discover different financial benefits that identity management solution can deliver and to build a ROI model for identity management solution. The ROI model will show yearly cash flows and calculates widely used financial measures, such as NPV, IRR, ROI and payback time for Logica‘s identity management solution RIMA. Therefore this study adopted a constructive approach which aims to solve a relevant problem by constructing a model. First a vast literature was conducted in order to gain solid understanding on identity management solution‘s financial benefits. These benefits are then implemented into the ROI model and the model is tested by using fictional case company X‘s numbers.

Summary of the Findings The benefits of identity management solutions were identified and a conceptual model of these benefits was constructed. The conceptual model identified that identity management solution can deliver intangible benefits that are revenue increasing and tangible benefits that are cost reducing. On the base of the conceptual model the ROI model for measuring and illustrating identity management solutions financial benefits was constructed. The ROI model identifies following areas that deliver savings: provisioning, self-service, SSO, compliance, IT-security, licenses and improved efficiency. The ROI model was tested in order to prove that it delivers desired outputs according to the assumptions and input parameters.

Keywords: Return on investment, ROI, identity management, identity and access management, information security, IAM, IdM