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School of Business | Department of Accounting | Accounting | 2012
Thesis number: 13051
Outcome, process and operating environment characteristic CSFs and evaluation of success in shared services - Case Schiedel
| Author: | Tanhua, Laura |
| Title: | Outcome, process and operating environment characteristic CSFs and evaluation of success in shared services - Case Schiedel |
| Year: | 2012 Language: eng |
| Department: | Department of Accounting |
| Academic subject: | Accounting |
| Index terms: | laskentatoimi; accounting; palvelut; service; call center; call center; menestyminen; success; arviointi; evaluation |
| Pages: | 96 |
| Key terms: | palvelukeskus; shared services; implementointiprosessi; implementation process; kriittiset menestystekijät; critical success factors; onnistumisen mittaaminen; evaluation of success |
| Abstract: |
Outcome, Process and Operating Environment Characteristic CSFs and Evaluation of Success in Shared Services - Case Schiedel
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