eThesis - School of Business electronic theses

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Objectives of the Study:

The problems in IT projects are well-known and the public IT projects and their failures have been in focus lately. The Peppi project is a public IT project. The complexity of the project is enormous, and it includes organization complexities on different dimensions (e.g., Metropolia's internal, TAMK's internal, between TAMK & Metropolia). In addition, there are complexities in design, implementation and testing phases.The objective of this research is to find out the factors that contribute project complexity of public IT project.

Academic background and methodology:

In the literature review, the concepts of a project, project management and project complexity were introduced to provide a picture of the issues related to IS project complexities. In this literature review, the focus lies in taxonomy and assessment methods of project complexities. The empirical part of the study is based on the literature review about project complexities and it has been carried out as interviews. The interview data is grouped, analyzed and reflected against the literature, and the conclusions are drawn.

Findings and conclusions:

This study gives an insight on the aspects of project complexity in a public sector project and it also shows the challenges related to the size of the organization and the hierarchies inside the main organization. Communicating with others, informing about changes, collecting information and understanding the organizational "culture" of different organizations and sub-organizations increase the project's complexity in an immense way. The more agents there are, the more complex a project will be.