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Aalto University School of Business Master's Theses are now in the Aaltodoc publication archive (Aalto University institutional repository)
School of Business | Department of Information and Service Economy | MSc program in Information and Service Management | 2016
Thesis number: 14574
What makes a satisfying user experience in the context of human-computer interaction?
Author: Pärnänen, Karoliina
Title: What makes a satisfying user experience in the context of human-computer interaction?
Year: 2016  Language: eng
Department: Department of Information and Service Economy
Academic subject: MSc program in Information and Service Management
Index terms: tietojärjestelmät; information systems; käytettävyys; usability; tietokoneet; computers
Pages: 131
Full text:
» hse_ethesis_14574.pdf pdf  size:4 MB (3899470)
Key terms: HCI; use experience; usability; user interface aesthetics; ISO; PLS-SEM
Abstract:
The purpose of this research is to study the relations of user interface aesthetics, usability, and user experience in the context of human-computer interaction (HCI). This study aims to discover the key factors contributing to a satisfying user experience from the user's perspective.

We present a novel user experience model that connects perceived usability, and its subcharacteristics, into perceived user experience, and to the emotional responses it evokes. The ISO/IEC 205010:2011 standard of the International Standardization Organization will act as a framework for the constructed user experience model, combining characteristics from both Product Quality and Quality-in-Use.

An empirical study including 149 participants, consisting mostly of young, Finnish university students, will be conducted, in which the respondents evaluate three European festival websites by 28 different user experience aspects per each website. A partial least squares structural equation modeling (PLS-SEM) will be used as a statistical methodology in order to discover the structural relations between usability subcharacteristics (Appropriateness Recognizability, User Interface Aesthetics, Learnability and Operability) and Satisfying User Experience in HCI.
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