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School of Business other research publications

id: 92
Authors: Järvinen, Raija
Uuspelto, Juha.
Title: Uhkaavatko asiakkaat? : kaupan henkilökunnan näkemyksiä turvallisuusuhkista
Series: Helsingin kauppakorkeakoulun julkaisuja. B, ISSN 0356-889X; 111
Year: 2009  Language: fin
Electronic publication: » document b111.pdf pdf   size: 939 KB [960621]
Index terms: asiakaspalvelu; customer relationship management; myymälät; retail trade; risk management; riskienhallinta; security; shops; turvallisuus; vähittäiskauppa
Bibid: 572921
Published: [Helsinki] : Helsingin kauppakorkeakoulu, 2009.
Material: 77 s.
ISBN: 978-952-488-379-5