eCase Collection - abstracts
| status: active
||CAA – FINNISH CIVIL AVIATION ADMINISTRATION|
Gasiorowska, Anna (supervisor)
civil aviation industry; competition; passenger/customer service; restructuring of government organization into a business unit; safety; security; self-financing; value added
In the beginning of the 1990’s the National Board of Civil Aviation was pure
government office financed from the government budget by taxpayers’ money.
After it was turned into a self financing government enterprise the development
towards business entity has been quite rapid.
Enormous investment projects have been carried out by the CAA in until today.
The airport facilities of the CAA’s all over the country and especially in the
international Helsinki-Vantaa airport area have been improved so that the
Helsinki airport has been voted a number one airport by international
passengers all over the world.
Finnish air navigation service systems and
infrastructure represent the latest technology in the world.
All this has been done by the money generated from the CAA’s business
activities and would not have been possible without proper
business management. It also required careful planning and implementation process.
CAA has to take care of the sensitive balance of the shareholder and the stakeholder value. Until
today the top management of the CAA and the owner (the government) has taken responsibility
of the well functioning air traffic infrastructure of the whole country. Therefore CAA has
maintained many unprofitable functions like many regional airports.
In the beginning of the 2006, when the official functions of the CAA will be
separated, the CAA will accelerate its transformation towards pure service
providing business organization.
It means that the CAA may have to revise its strategy.
Several questions will arise when the decisions on the strategic key issues
have to be made by the government and the management of the CAA.