Kauppakorkeakoulu | Tieto- ja palvelutalouden laitos | Tietojärjestelmätiede | 2015
Tutkielman numero: 14004
In search of the Holy Grail of IS project risk management. A case study on risk identification.
|Otsikko:||In search of the Holy Grail of IS project risk management. A case study on risk identification.|
|Vuosi:||2015 Kieli: eng|
|Laitos:||Tieto- ja palvelutalouden laitos|
|Asiasanat:||tietojärjestelmät; information systems; riski; risk; riskienhallinta; risk management; projektit; projects; operaatiotutkimus; operational research|
|Avainsanat:||IS project risk management, risk identification, risk factor, framework|
Objectives of the study:
The main objective of this study is to improve IS project risk management understanding by testing existing theories in real case context. The study focuses on the risk identification phase in the beginning of a case project. It compares the risks that have been identified by the project organization with the risk identification frameworks from the literature. The secondary objective is to develop chosen theories using the results from analysis and provide a risk identification
Theoretical background and methodology: Theoretical background of this study is in IS project and ISM risk management studies. The literature review focuses on the different IS risk management research streams and concludes with the three different risk identification frameworks that were chosen to be tested in case project?s context. Study is conducted as a qualitative single case study. The case material includes 22 interviews that were conducted by Riitta Hekkala as part of her research to understand IS project issues better. These 22 interviews are comprehensive: they cover the whole project organization and they took place in the spring of 2013, at the beginning the implementation phase.
Findings and conclusions: The main finding of this study is that the risks that were identified from case material do not differ much from the tested frameworks. However the case material and theories emphasize different risks in a very different manner. The case material is focused on the risks that are related to relationships and cooperation, whereas in the chosen risk identification frameworks, different aspects of risks are more evenly divided. The literature has a very comprehensive view on possible risk factors that IS project faces, but understanding of cooperation and relationship related issues needs to be improved. Especially when it comes to complex projects such as the case project where the number of involved organizations and personnel is high and level of structure is low.
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