Kauppakorkeakoulu | Markkinoinnin laitos | Markkinointi | 2016
Tutkielman numero: 14674
The price of free online services: Shedding light to Finnish consumers' beliefs about their privacy in online services
|Otsikko:||The price of free online services: Shedding light to Finnish consumers' beliefs about their privacy in online services|
|Vuosi:||2016 Kieli: eng|
|Asiasanat:||kuluttajakäyttäytyminen; consumer behaviour; digitaalitekniikka; digital technology|
|Avainsanat:||marketing; consumer behavior; consumer culture; privacy; information privacy|
The objective of this study is to understand how Finnish consumers see their privacy in online services. The research seeks to find answers to what extent the consumers are aware of personal information collection and usage: How do they feel about it and what kind of logic they use when they decide whether they hand over their personal information or not. In addition the study analyzes what kind of digital footprint is available from us from the public Internet.
The research is qualitative by nature. The empirical research is conducted by utilizing the methods of the long interview by McCracken. In this concept the purpose is to get into the interviewee's mindset and see and reason the world like the interviewee does.
The research supports the perception of privacy paradox as consumers often argue their need to protect personal information but act otherwise. Second the differences between online services exist, as consumers tend to trust governmental services over private corporations. Third, the study shows a shift from desktop and laptop Internet browsing to mobile and tablet computing. This change requires new aspects to protect one's privacy.
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