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School of Business | Department of Information and Service Economy | MSc program in Information and Service Management | 2016
Thesis number: 14574
What makes a satisfying user experience in the context of human-computer interaction?
| Author: | Pärnänen, Karoliina |
| Title: | What makes a satisfying user experience in the context of human-computer interaction? |
| Year: | 2016 Language: eng |
| Department: | Department of Information and Service Economy |
| Academic subject: | MSc program in Information and Service Management |
| Index terms: | tietojärjestelmät; information systems; käytettävyys; usability; tietokoneet; computers |
| Pages: | 131 |
| Full text: | |
| Key terms: | HCI; use experience; usability; user interface aesthetics; ISO; PLS-SEM |
| Abstract: |
The purpose of this research is to study the relations of user interface aesthetics, usability, and user
experience in the context of human-computer interaction (HCI). This study aims to discover the key factors contributing to a satisfying user experience from the user's perspective.
We present a novel user experience model that connects perceived usability, and its subcharacteristics, into perceived user experience, and to the emotional responses it evokes. The ISO/IEC 205010:2011 standard of the International Standardization Organization will act as a framework for the constructed user experience model, combining characteristics from both Product Quality and Quality-in-Use. An empirical study including 149 participants, consisting mostly of young, Finnish university students, will be conducted, in which the respondents evaluate three European festival websites by 28 different user experience aspects per each website. A partial least squares structural equation modeling (PLS-SEM) will be used as a statistical methodology in order to discover the structural relations between usability subcharacteristics (Appropriateness Recognizability, User Interface Aesthetics, Learnability and Operability) and Satisfying User Experience in HCI. |
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