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Aalto University School of Business Master's Theses are now in the Aaltodoc publication archive (Aalto University institutional repository)
School of Business | Department of Accounting | Accounting | 2012
Thesis number: 13051
Outcome, process and operating environment characteristic CSFs and evaluation of success in shared services - Case Schiedel
Author: Tanhua, Laura
Title: Outcome, process and operating environment characteristic CSFs and evaluation of success in shared services - Case Schiedel
Year: 2012  Language: eng
Department: Department of Accounting
Academic subject: Accounting
Index terms: laskentatoimi; accounting; palvelut; service; call center; call center; menestyminen; success; arviointi; evaluation
Pages: 96
Key terms: palvelukeskus; shared services; implementointiprosessi; implementation process; kriittiset menestystekijät; critical success factors; onnistumisen mittaaminen; evaluation of success
Abstract:
Outcome, Process and Operating Environment Characteristic CSFs and Evaluation of Success in Shared Services - Case Schiedel
Master's theses are stored at Learning Centre in Otaniemi.